Terms and conditions

Reis Services Ecuador - Galapagos

TRAVEL TERMS AND CONDITIONS 2020

Andesk is an Ecuador based Company that specializes in the arrangement of travel programs throughout Ecuador and the Galapagos Islands, both for individual and group travels, sold under the commercial name Andesk Travel Services. For each individual wholesale clients, specific programs are designed and operated, after contentment of the client.

TRAVEL PROGRAM

All Travel programs quoted to the client are based on the requirements specified by the client and agreed upon with the acceptance of the invoice. All hotel names used in the program are references for the category of the hotels and can be changed in similar hotel category due to availability

Andesk will not be liable in case of ¨force majeure¨. ¨force majeure’ refers to a failure to fulfill any obligation as a result of unforeseen circumstances which could not have been avoided despite all reasonable precautions. More specifically, ‘force majeure’ refers to

Delays caused by technical defects in the means of transport, weather, conditions, heavy traffic, strikes, acts of war, riots, terrorism threats, pandemic, blockades, missed connections, overbookings, trip changes made by the service provider or cancellation by the service provider. Although it will do all possible to accommodate during the events, the financial responsibility of the changes involved are of the exclusive cost of the travelling passenger, and/or his/her insurance Company.

REQUIRED PASSENGER INFORMATION

To be able to make correct reservations, we require the following information of the travelling passengers:

– Full names and surnames as mentioned in Passport

– Date of Birth

– Nationality

– Dietary requirements

– Mention of illnesses, allergies or other information that might involve adapting requirements

– Room type requested

– Flight Arrival information

– Flight departure information

When booking one of the following services, we require a legible color scan copy of the Passport: Flights, Galapagos Programs, Train day tours or cruises.

PRICES

All prices of programs are send to clients and binding for the time period mentioned. Prices can be changed if there is a significant fluctuation in invariables such as surcharges, levies, fuel charges, increase in government taxes, etc. which are items beyond control of company.

Additional charges will be charged to the client if the Travel program includes a national holiday, high season and/or other hotel restriction, which cause an increase in accommodation prices. When sending the Travel dates this will be communicated to the client, but take into account the following dates on which most hotels charge an additional fee:

– Last two weeks of December
– National holidays and its following weekends including:

o New year

o Carnaval

o Easter:

o Labor day

o Pichincha Battle

o Ecuadorian Independence

o Independence of Guayaquil

o All souls and Independence Cuenca

o Christmas

PAYMENTS

Depending on the service, payments can be paid in advance to our bank account or locally in Ecuador.

DEPOSIT

To guarantee travels to the Galapagos Islands (both cruises and island packages), Train cruises and certain jungle cruises/lodges packages for FIT passengers, we require a deposit of 40% of the Travel sum related to these travels within 15 days of receiving the invoice on our bank account, unless agreed upon otherwise in writing. If the deposit is not received, Travel arrangements are cancelled and/or the legal percentage of delay fine allowed by Ecuadorian Law is charged.

If flight tickets are part of the Travel package, a 100% deposit is required.

The remaining amount is due 30 days before passengers arrive to Ecuador. In the cases of cruises and Galapagos packages an earlier full payment maybe required and will be stated on the proforma invoice.

FULL PAYMENT

Full payment of the invoice or the remainder payment in case a deposit has been made has to be deposited into the account 30 days before the arrival of the passengers and start of the package.

CANCELLATION FIT

In case of cancellation we will apply the following cancellation fees:

FLIGHTS

o 100% after booking

GALAPGOS CRUISES

o Please check per booked boat which cancellation periods and percentages apply

GALAPAGOS LAND PROGRAMS

o Between confirmed date and 61 days before start of program: 20%

o 60 – 31 days before start of program: 50%

o 30 days or less: 100%

ECUADOR MAINLAND PROGRAMS

o Between confirmed date and 31 days before start of program: $50.00

o 30 – 21 days before start of program: 25%

o 20 – 08 days : 50%

o 07 -02 days : 90%

o 01 or no show : 100%

CANCELLATION GROUPS

In case of cancellation of confirmed GROUPS* we will apply the following cancellation fees:

FLIGHTS

o 100% after booking

GALAPAGOS LAND PROGRAMS

o Please check per booked boat which cancellation periods and percentages apply

GALAPAGOS LAND PROGRAMS

o Between confirmed date and 31 days before start of program: 50%

o 30 days or less: 100%

ECUADOR MAINLAND PROGRAMS

o Between confirmed date and 31 days before start of program: 25%

o 15 – 30 days : 75%

o Less than 14 days or no show 100%

CHANGES IN PROGRAMS

Once a program is confirmed, changes made to program cost $25.00 + additional change fees charged by providers if applicable